Procedimientos de JK en relación a ADMs.


11.01.2012

SPANAIR WOULD LIKE TO REMIND ITS WAIVER RULES- REFUND AND DISPUTES POLITICS:

1. AUTHORIZATION MUST BE GIVEN IN WRITING BY THE AIRLINE TO AVOID ADM VERBAL AUTHORIZATIONS WILL NOT BE ACCEPTED AS A VALID REASON FOR AND ADM DISPUTE.

2. REFUNDS CAN ONLY BE MADE BY THE AGENT WITHIN ONE YEAR AFTER DATE OF ORIGINAL ISSUE.

3. DISPUTES ARE EXPECTED ONLINE VIA BSP OR WITHIN 30 DAYS AFTER RECEPTION OF THE ADM VIA E-MAIL AGENCY DISPUTES WILL NOT BE ACCEPTED AT ALL IF MADE LATER THAN 6 MONTHS AFTER ORIGINAL DEBIT MEMO DATE. IF SPANAIR REJECTS THE DISPUTE AN EXPLANATION OF THE REASON WILL BE COMMUNICATED TO THE AGENT.